Refund policy

RETURN & REFUND POLICY

We hope you love your COMB Candle Co. purchase. Due to the nature of our products, we accept returns of unused and unopened items in their original condition within 14 days of delivery.

To request a return, please contact us at hello@combcandleco.ca before sending your item back. Customers are responsible for return shipping costs. Original shipping charges are non-refundable. 

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your candle is damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with your order number and photos of the item and packaging so we can make it right. 

Non-Returnable Items

Used or burned candles, custom or personalized orders, and gift cards cannot be returned. 

Refunds

Once an approved return is received and inspected, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

For any questions, contact us at hello@combcandleco.ca